Frequently asked questions
What delivery services are available?
We use Royal Mail for all our packages under 2kg, anything over 2kg will be sent via our next day courier. We deliver to participating schools and collection from our store is also available.
Do you accept returns?
Yes. Returns are excepted within 7 days for a full refund. Exchanges are accepted within 28 days of receipt. Items must be in new condition, unworn and in their original packaging. Refunds will be credited upon receiving and inspecting of the items.
Can you delivery my order to school?
We delivery to participating schools every Thursday. Currently we have the following schools which accept orders to be collected from reception:
- The Marches School, Oswestry
- Sir John Talbot's School, Whitchurch
- Maes-Y-Llan, Ruabon
How long will it take to process my order?
We aim to process orders within 1-3 days. Please bare in mind, we are especially busy during the summer holidays.
What if my order is out of stock?
If we do not have enough stock to complete your order, we will prepare your order as soon as possible. Orders which are out of stock can take approximately 7 days to complete, but it is usually a lot sooner. You will receive an email informing you that your order is awaiting stock.
Will you let me know if my order is ready?
Yes. We will update you via email as soon as your order has been processed. If the email you have provided is incorrect, we will call you using the supplied phone number.
We will now be offering a text update service once your order has been completed.